Refund policy
We take great pride in the custom nature of our products. Because each item is made to order, we are unable to accept returns, exchanges, or offer refunds except in the specific cases outlined below.
We strongly encourage customers to carefully review their order details before submitting them. You can check the status of your order anytime at https://account.korthcreations.com.
Proof‑Based Products
Some custom items require a digital proof before production. When a proof is required:
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You’ll receive an email notification as soon as your proof is ready.
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Proofs must be reviewed within 48 hours. If we don’t hear back within that window, the proof is automatically considered approved so your order stays on schedule.
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If you reject a proof within the 48‑hour window and choose to cancel your order, we will issue a refund minus a 30% design fee to cover the design work already completed.
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Once a proof is approved—either by your confirmation or by the 48‑hour auto‑approval—your order moves into production and can no longer be canceled or refunded.
How this relates to delivery timelines: Processing time begins after proof approval. Delivery dates shown at checkout assume timely approval. Delays in proof approval may shift your delivery timeline.
Defects or Errors
If there is an issue with your order due to a defect or an error on our part, please contact us within 14 days of delivery at returns@korthcreations.com. Include a photo of the issue so we can resolve it quickly.
Approved replacements or refunds for defects follow the communication process outlined in our Shipping Policy.
Cancellations Due to Shipping Delays
If we are unable to meet the delivery date shown at checkout after your proof has been approved, we will notify you with a revised delivery date. At that time, you may choose to:
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Accept the new delivery date, or
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Cancel your order for a full refund, even for custom items.
This applies only when the delay is caused by us. Customer‑caused delays (such as late proof approval or missing information) do not qualify for a full refund under this section.
Summary of Refund Paths
To avoid confusion, here’s a clear breakdown:
| Situation | Cause | Refund Outcome |
|---|---|---|
|
You reject the proof within 48 hours and cancel |
Customer initiated |
Refund minus 30% design fee |
|
You approve the proof (or it auto‑approves) and later want to cancel |
Customer initiated |
No refund |
|
We notify you that we cannot meet the delivery date shown at checkout |
Merchant initiated |
Full refund |
|
There is a defect or error on our part |
Merchant initiated |
Replacement or refund |
These situations are separate and do not overlap.
